FAQ

At Veltrixx Ltd, we want your shopping experience to feel as effortless as the elegance of our vases. Below are answers to some of the most common questions our customers ask.

1. Do you offer free shipping?

  • UK Orders: Yes, shipping is always complimentary within the United Kingdom.

  • International Orders: A flat fee of £15 applies. However, orders over £200 qualify for free worldwide delivery.

2. How long will my order take to arrive?

  • UK Orders: Typically arrive within 3–6 business days.

  • International Orders: Usually take 7–15 business days, depending on destination and customs.

3. What if my vase arrives damaged?

We take great care in packaging, but if your vase arrives damaged, please contact us at info@veltrixxltd.shop with photos of the product. We will arrange a replacement or full refund at no cost.

4. Can I return or exchange my order?

Yes. We offer a 30-day free return and exchange policy:

  • UK Customers: Returns are free.

  • International Customers: Returns may require shipping costs unless the item is faulty or damaged.

5. What materials are your vases made from?

Our collection includes vases crafted from terracotta clay, glass, reclaimed wood, and innovative blends of plastic with wood fibres. Each material is chosen for its beauty, durability, and sustainability.

6. How do I care for my vase?

  • Clean glass vases with warm water and a soft cloth.

  • Terracotta and wooden vases should be gently wiped—avoid soaking.

  • Always check the product description for specific care guidance.

7. How can I contact you?

You may reach us via:
📩 Email: info@veltrixxltd.shop
📞 Phone: +44 3333 836296 (Mon–Fri, 9 AM – 6 PM GMT)

✨ If your question is not listed here, we warmly invite you to reach out. At Veltrixx Ltd, every enquiry is handled with the same care we dedicate to our craft.